Exchange And Return Policy
- Customers should log their return / exchange claim through website on the following link: Return & Exchange Form. B&T team will respond within 3 working days on the provided contact details.
- All the products can be returned or exchanged within 14 days of purchase / arrival of product (For online orders).
- Customers need to bring / send / share the original invoice to Big & Tall Menswear for return or exchange.
- All the merchandise would be returned to the following address: Big & Tall Menswear, Shop # 01, R-312, Railway Society, Gulistan-e-Jauhar, Block 16-A, Karachi.
- An order would not be applicable for exchange or return:
- The Shipping Cost for Return/ Exchange Parcels will be borne by the Customer.
- All orders will be shipped within 03 to 05 working days.
- The money for the products returned would be sent to the customer’s bank account or could be collected by the customer within 5 working days. For payments made through debit or credit card, 2.5% F.E.D charges would be deducted and the rest will be returned to customer’s bank account within 5 working days.
Cancellation of Order
- Big & Tall Menswear reserves the right to refuse any claim(s) raised by the customers.
- Customers can cancel their order within the same business day.